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FAQ
fix8 GENERAL QUESTIONS
What is fix8?
What is the fix8 mission?
What is fix8 user-generated reality?
How does fix8 work?
What is a fix8 FIXIE / AVATAR?
What are the fix8 Accessories?
What is FX8?
What is VX8? – COMING SOON!
What are fix8 Creative Content Packages? – COMING SOON!
How much does it cost to use fix8?
How can I contact fix8?
fix8 SYSTEM REQUIREMENTS
What are the basic system requirements for fix8 & fix8 PREMIUM?
SETTING UP fix8 – DOWNLOADING & INSTALLATION
How do I install fix8?
How do I login to fix8?
What is the best environment to fix8 in?
USING fix8
What does "CALIBRATE" mean and what does it do?
What is the fix8 BIG HEAD option?
What is the fix8 Creative Library and what do I do with it?
How do I take picture and record video with fix8?
YOUR fix8 PROFILE
Why are you asking for my name and contact info?
How do I cancel my account?
UPLOADING fix8 VIDEOS
How do I upload my video?
What kind of videos can I submit?
What are the size limits and file types on videos?
Is there a limit on the number of videos I can upload?
Can I upload works to fix8 in languages other than English?
USING fix8 WITH AN INSTANT MESSENGER
How do I use fix8 with AIM?
How do I use fix8 with Skype?
How do I use fix8 with Yahoo!?
How do I use fix8 with Windows Live Messenger?


fix8 GENERAL QUESTIONS

What is fix8?
fix8 is a new creative communication tool that mixes avatar technology with videos, images and instant message experiences. fix8 offers a selection of creative content ranging from fixies / avatars to fix8 Creative Accessories to animated sounds / expressions for use in the multimedia online space.

What is the fix8 mission?
fix8's mission is to bring about a new realm of content through user-generated reality techniques. fix8 is about creativity, communication and fun! We believe in unleashing the power of your imagination in the virtual world. Our goal is to empower you, the user, to do what you do best - be yourself.

What is fix8 user-generated reality?
fix8 defines a new world of user-generated reality as a broad spectrum of expression. Fixpression allows users to run the gamut from dressing up his / her real-time video images with 2D and 3D fix8 Creative Accessories to customized photorealistic identities to fully animated fixies / avatars. Fixpression user-generated reality is a world of imagination and self-expression unlike any other.

How does fix8 work?
In an effort to make your life easy, fix8 has a simple download process that lets you hit the ground running within minutes. Once you have downloaded fix8, you can begin mixing, mashing and creating your own mash-up videos using the wide range of creative content immediately. Once you have created your own video – the next step is sharing it. Sharing is simple: upload it to the fix8 Competitions page via your account. Want to share it on a more global level? Upload the video easily to your favorite video sharing sites such as Grouper or YouTube.

What is a fix8 FIXIE / AVATAR?
fix8 FIXIES / AVATARS are fully rendered creative characters that, through the use of human expression and rendering technology (H.E.A.R.T.), a user may "wear" like a costume. Once the fixie / avatar is calibrated, users drive the complete movements of these creative, expressive characters.

What are the fix8 Accessories?
fix8 Accessories are a different take on the whole "dress up" experience. Unlike avatars, which cover your entire face, accessories are a mix of things ranging from hats to hair to eyes to lips and so much more. Mix and match these accessories to suit how you are feeling at that moment; or to suit the theme of your video / message. You can make your personalized communication message pop even more with the use of one of the animated accessories.

What is FX8?
fix8 takes avatar technology to a whole new level by allowing you to build your own avatars through the use of FX8. FX8 allows you to build personalized avatars through importing a photo realistic image (i.e. a photograph) and with a few clicks, you have a ready made personalized avatar. With FX8, you can create a personal collection of creative content from images of friends, family or just about anyone else that comes to mind. As part of fix8 PREMIUM, FX8 allows you to save these in your private collection for future use. Imagine the possibilities of pranks, gags and jokes you can play on friends… using their own likeness in the process.

What is VX8? – COMING SOON!
fix8 offers an added level of creativity and play with ability to alter your voice through VX8. VX8 allows you to change your voice to match your avatar and communication experiences. With VX8, you can give your avatars the female voice to complete your gag or mix it up with a robotic tone if that's more fun. As part of fix8 PREMIUM, VX8 maximizes your creativity by adding a new level of play to the way you sound and speak.

What are fix8 Creative Content Packages? – COMING SOON!
fix8 wants you to maximize your creativity and unleash your imagination in the virtual space. To enhance your experiences, fix8 offers premium Creative Content Packages that bring together premium Fixies / Avatars, fix8 Creative Accessories, and backgrounds under common themes. Encompassing a wide range of themes that grow with user demand, these packages give you all the tools you may need to create specifically themed communication experiences and videos.

How much does it cost to use fix8?
fix8 offers a variety of pricing to meet user need. A baseline version of fix8 is completely free. Feel free to upgrade your free version with any one of the fix8 Creative Content Packages or upgrade to the full-loaded fix8 PREMIUM for a one-time fee of $19.95.

How can I contact fix8?
We'd love to hear from you! Please send all inquiries and suggestions to customerservice@fix8.com.


fix8 SYSTEM REQUIREMENTS

What are the basic system requirements for fix8 & fix8 PREMIUM?
fix8 has the following minimum requirements for ideal performance:

  • 1. Windows XP (Service Pack 2)
  • 2. 512 MB or more of RAM
  • 3. 100 MB or more of hard disk space
  • 4. Internet Explorer 6.0 or higher
  • 5. DirectX 9 or higher with supported video card
  • 6. USB webcam

  • SETTING UP fix8 – DOWNLOADING & INSTALLATION

    How do I install fix8?
    After you have completed the sign-up process and completed the initial registration steps, you will be prompted to begin downloading the latest version of fix8. Once downloading has completed, please open the "fix8 Setup" icon to begin the installation process.

    Once the installation file is downloaded, simply double-click to install and activate fix8.

    Please click "Next."

    Select a different destination for installation, or allow for the default location by clicking "Next."

    Click "Finish" to complete the installation process and launch fix8. Upon completed installation, fix8 will launch and you will be asked for your username and password to complete the initial set-up.

    How do I login to fix8?
    Each time you launch fix8, you will be asked for your username and password. This is the same username and password you used to set up your initial fix8 account. You can check "Remember me" to allow fix8 to remember your username and password configuration.

    NOTE: If application does not prompt you for a user ID and password, then it cannot find an internet connection. You may either be offline or the port needed for communication may be blocked by your firewall. Set the firewall to allow TCP traffic on port 8000 for this application.

    What is the best environment to fix8 in?
    It is important that you create the proper environment to maximize your fix8 user experience. The following will allow you the highest quality fix8 experience:

  • THE WEBCAM: Use a USB webcam. Although fix8 is compatible with built-in webcams, add-on USB webcams greatly enhance your personal experience through improved image clarity and tracking.
  • THE LIGHTING: Make sure you are working in a well lit area/space. The better your lighting conditions, the better fix8 will be able to distinguish and track your movements to ensure proper tracking of fixies, fix8 Creative Accessories and FX8 - Facemaker personalized fixies. Make sure that (1) your area/space is evenly lit; (2) you do not have a light source (window, bright light) behind you; and (3) you do not have a light source directly in front of the webcam.
  • THE SOUND: For best results during recording, it is best to use a headset and microphone so as to eliminate unintentional echo and/or sound feedback.

  • USING fix8

    What does "CALIBRATE" mean and what does it do?
    Upon launching fix8, your first step will be to calibrate by clicking on the fix8 CALIBRATION icon. Calibration is simply the process of synching your webcam and the fix8 software to ensure proper expression analysis and rendering to accurately drive the movement of your creations. You may repeat calibration at any point throughout your use of any of the fix8 components by simply clicking on this calibration icon again. NOTE: To ensure proper calibration, be sure to calibrate with your face in a neutral position looking directly at the webcam.

    CALIBRATED PROPERLY

    NOT CALIBRATED PROPERLY

    What is the fix8 BIG HEAD option?
    fix8 Big Head mode allows you to replace your head with a mask of a fixie (avatar). With this feature enabled, the fixie (avatar) mask is synched with your movements through the human expression analysis and rendering capabilities of fix8 while allowing you to add a new layer to your creations by revealing your live environment as well as your body and hand movements.

    Big Head mode is compatible with both fixies (avatars) and FX8 – Facemaker creations. To enable Big Head mode, press the space bar at any point when using either fixies (avatars) or FX8 creations. To disable Big Head mode, press the space bar again.

    What is the fix8 Creative Library and what do I do with it?
    To access fixies, fix8 Creative Accessories, and FX8 - Facemaker simply click on the fix8 CREATIVE LIBRARY icon.

    Navigation is simple - under the "MY STUFF" tab you are able to access your collection of fixies, fix8 Creative Accessories, and FX8 - Facemaker. Once you have selected your desired tab, simply double-click on any of the options to load.

    a. Fixies - choose different fixies (avatars). To select and change your fixies (avatars), simply double-click on the desired fixie (avatar) OR click on the desired fixie (avatar) and click on the "LOAD" button at the bottom of the fixie window.

    b. fix8 Creative Accessories - chose different accessories to add to your real image in real-time. To select your accessories, simply double-click on the desired accessory OR click on the desired accessory and click on the "LOAD" button at the bottom of the Accessories window. To remove an accessory, simply double-click on the appropriate accessory icon again OR click on the accessory icon once and click on the "REMOVE" button. If, at any point, you want to start again with a clean palette, simply click on the "REMOVE ALL" button. NOTE: Some accessories are mutually exclusive. For example, you can only load one hairstyle at a time - selecting another hairstyle will automatically load the new selection and replace the previous selection.

    c. FX8-Facemaker - load a picture or capture a snapshot of yourself to create a photorealistic head. To create your own FX8 face, click on the "CREATE MY FACE" button at the bottom of the FX8 window. At this point, you are given a blank video face palette and given two options - "Take Webcam Image" or "Load Image."

    To capture an image from your webcam:
    (1) keep your face in a neutral position
    (2) look directly at the webcam
    (3) click on the "Take Webcam Image" button.


    You may repeat this process as many times as necessary to obtain the desired image. Once you have your desired image, click "NEXT."
      Selecting your gender:

    Select your desired pathway; either "MALE" or "FEMALE" (feel free to take liberties here - if you have ever wondered what you might look like as the opposite gender, simply click on that button and you are on your way), and click "NEXT."

     

    FX8 Human Analysis & Rendering Tool:
    You must confirm the human analysis points of your image to ensure proper rendering and movement of your creation. A default analysis mask overlays to your image, simply click on mapped points to adjust to analysis points to better suit your image / face: place circles over eyes; use boxes to stretch / expand the face; adjust remaining green lines to follow the curves and outline of the image / face.

    For additional controls and fine tuning, click on the "ADVANCE MODE" button. Once the image analysis has been adjusted properly, click "NEXT."

    If you approve of the sampled creation, click "FINISH," and your FX8 creating will be saved and loaded.

    If at any point, you want to go back to the previous step, click "BACK."

    To enhance your fix8 experience and add to your collection of fixies and fix8 Creative Accessories, simply click the "HOME" tab within the "fix8 CREATIVE LIBRARY" window. On this homepage, you will find links to fix8 GALLERY and fix8 LABS. In the fix8 GALLERY you will find additional fixies, fix8 Creative Accessories, and fix8 PREMIUM Creative Packages that you can download. fix8 LABS allows you a sneak peak at things currently in development that we will be adding soon to enhance your fix8 experiences.

    How do I take picture and record video with fix8?
    Capturing your fix8 creative content is easy; click on the "VIDEO/CAMERA" icon.

    This will allow you to either:

    Capture a single frame picture by clicking on "TAKE PICTURE"

    Start creating your own video feature by clicking on the "RECORD" button.

    To end recording, simply click on the "STOP" button.

    To view you recorded video, click on the "VIEW" button and you will be able to preview your video directly through fix8.


    YOUR fix8 PROFILE

    Why are you asking for my name and contact info?
    We need to ensure that people who submit videos are the original creators. We will not give out your information to another party.

    How do I cancel my account?
    We never want to see anyone leave fix8, but if you'd like to cancel your account, please email us at customerservice@fix8.com and we'll take care of it for you.


    UPLOADING fix8 VIDEOS

    How do I upload my video?
    Uploading your video to fix8 is simple. Just select the appropriate video via the “Browse” option on our Competitions page and then click "Upload" and you are off and running with your creative content available for all the world to see!

    What kind of videos can I submit?
    Well, if you recorded your video using fix8 then you can post it to our fix8 Competitions via your account using our simple 1-2-3 process. We do not have a size restriction, but the larger your file the longer it will take to upload to your account and post to the competitions page. Although we welcome your creativity, we must draw the line somewhere – fix8 does not allow pornography. Nor do we accept anything illegal, obscene in nature or similarly objectionable. This includes – but is not limited to – content that contains hate speech or violates obscenity laws and/or which we deem inappropriately offensive.
    At fix8, we believe strongly in the protections provided by the doctrine of Fair Use (a division of United States Copyright Law) and to comparable protections provided under the copyright laws in other jurisdictions. We at fix8, understand that we are living in a mixed media culture and we support this open media environment which allows creators to lawfully build on the work of earlier creators.

    What are the size limits and file types on videos?
    If you recorded it using fix8 – then we can take it without worrying about file types or size. Please remember the larger your video file, the longer it will take to load to our site as well as the longer it will take for it to stream to viewers.

    Is there a limit on the number of videos I can upload?
    NOPE. Get creative and upload as many as you like. There is currently no limit to the number of videos a creator can upload.

    Can I upload works to fix8 in languages other than English?
    Absolutely! We welcome your creative content in any language… even if it is made up.


    USING fix8 WITH AN INSTANT MESSENGER

    How do I use fix8 with AIM?
    After enabling fix8 Cam under the fix8 options menu, you will need to open AIM and configure your AIM settings for fix8 Cam. You will need to go through the following steps:

    Step 1:

    Step 2:
    Change the "Default Device" configuration and select the "fix8 Virtual Webcam Capture" option.

    Step 3:
    Save your settings.

    How do I use fix8 with Skype?
    After enabling fix8 Cam under the fix8 options menu, you will need to open Skype and configure your Skype settings for fix8 Cam. You will need to go through the following steps:

    Step 1:
    Under the "Tools" menu in Skype, select "Options."

    Step 2:
    Go to the "Video" option and make sure you have enabled Skype Video. If Skype Video is not enabled, please check to enable. Then select the "fix8 Virtual Webcam Capture" as the appropriate webcam option.

    Step 3:
    Once you have selected the "fix8 Virtual Webcam Capture" please make sure to click "Save" to save your settings, and close the options menu.

    How do I use fix8 with Yahoo!?
    After enabling fix8 Cam under the fix8 options menu, you will need to open Yahoo! Messenger and configure your Yahoo! IM settings for fix8 Cam. You will need to go through the following steps:

    Step 1:
    Upon opening your Yahoo! Instant Messenger, select "Preferences" within the "Messenger" menu.

    Step 2:
    In the "Yahoo! Messenger Preferences" window, please select the "Webcam" option and then click on the "Camera Source" option.

    Step 3:
    The "Camera Source" window will open. From this window, please select "fix8 Virtual Webcam Capture" option.

    How do I use fix8 with Windows Live Messenger?
    After enabling fix8 Cam under the fix8 options menu, you will need to open Windows Live Messenger and configure your Windows Live Messenger settings for fix8 Cam. You will need to go through the following steps:

    Step 1:
    Upon opening your Windows Live Messenger, go to the "Tools" option and select "Audio and Video Setup."

    Step 2:
    Considered "Step 3" by Windows Live Messenger, please change your webcam settings and select the "fix8 Virtual Webcam Capture" option. Once you have selected the fix8 CAM, please click "Finish" to save your settings.

     
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